Privacy Policy – Moverly

At Moverly, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our services at www.moverly.co.nz, including via APIs or third-party integrations. By using our platform (the “Service”), you consent to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, address, payment details, and any other information you provide when registering or using our services.

Service Information: Details about your moving or delivery request, including item descriptions, pickup and drop-off locations, and related images or documents.

Device and Log Information: Data collected automatically through your use of our platform, including IP address, browser type, pages visited, time stamps, and device identifiers.

2. How We Use Your Information

We use your information for purposes including:

• Providing and improving services: Facilitating moving requests and connecting users with suitable movers or drivers.

• Personalization: Tailoring your experience based on preferences and past interactions.

• Communications: Sending service updates, announcements, or promotional content relevant to your interests.

• Operational purposes: Managing accounts, resolving issues, and ensuring smooth platform operations.

• Analysis and insights: Monitoring service performance and improving the platform using aggregated data.

3. Sharing Your Information

We respect your privacy and only share information in limited circumstances:

• Service Providers: Trusted third-party partners, including payment processors and logistics providers, who require access to perform their tasks.

• Public Information: Content you choose to make public, such as service listings or moving requests, visible to other users.

• Legal Compliance: When required by law, such as responding to subpoenas or government requests.

4. Cookies and Tracking

We use cookies, web beacons, and similar technologies to improve functionality, remember login details, and personalize your experience. You can disable cookies in your browser settings, though some features may be affected.

5. Data Security

We implement industry-standard measures, including encryption and secure storage, to protect your information. However, no online system is completely secure, and we cannot guarantee absolute protection.

6. Your Privacy Rights

You may access, update, or delete your personal information at any time via your account settings or by contacting us. To opt out of promotional emails, use the unsubscribe link in our messages.

7. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, and resolve disputes. If you request account deletion, we will process it promptly, though some information may remain due to legal or operational requirements.

8. Third-Party Links

Our platform may include links to external websites or services. Moverly is not responsible for the privacy practices, content, or security of these sites. We encourage reviewing their privacy policies.

9. User Responsibility

Moverly connects users for moving and delivery services. Please note:

• User-Generated Content: All listings are created by users, who are solely responsible for their accuracy and validity.

• Independent Transactions: All interactions and transactions occur directly between users; Moverly is not a broker, agent, or intermediary.

• Compliance with Law: Users must follow all applicable New Zealand laws. Misuse, including false or misleading ads, may result in account suspension or reporting to authorities.

• Responsible Information Use: Users must use contact information responsibly, only for intended service purposes. Misuse may be reported to the New Zealand Privacy Commissioner.

• Liability: Moverly is not liable for disputes, losses, or damages from user interactions. Users should exercise caution, verify credibility, and consider written agreements for transactions.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page, and significant changes may be communicated via email or platform notice.

11. Contact Us

For questions about this Privacy Policy or your personal information:

• Email: [email protected]

• Website: www.moverly.co.nz