Privacy Policy

At Moverly, we prioritize your privacy and are committed to maintaining the confidentiality and protection of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website and services.

By accessing or using the Moverly platform (the “Service”) at www.moverly.co.nz, through APIs, or via third-party integrations, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect a variety of personal information when you use Moverly’s services:

• Personal Details: When you register or use our services, we may collect personal data such as your name, contact details (email, phone), address, and payment information.
• Service-Related Information: Details of your moving or delivery request, including the type of items being moved, pickup and drop-off locations, and any other relevant specifics. You may also upload images or documents related to your moving request.
• Device and Log Data: We collect information automatically through your use of our website and platform, such as your device’s IP address, browser type, pages visited, time stamps, and device identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services: To facilitate your moving requests and connect you with the right movers or drivers.
• To personalize your experience: Tailoring our services based on your preferences and previous interactions.
• For communications: We may send updates, service announcements, or promotional content related to your interests.
• For operational purposes: Managing your account and resolving any issues with your service requests.
• For analysis and insights: Using aggregated data to monitor service performance and improve our platform.

3. How We Share Your Information

We respect your privacy and only share your personal information in specific situations:

• Service Providers: We work with trusted third-party service providers, including payment processors and logistics partners, to fulfill your service requests. These parties only have access to your information to perform their designated tasks.
• Public Information: Information you choose to include in public listings, such as your moving needs or delivery requirements, may be visible to other users of the platform.
• Legal Compliance: If required, we may disclose information to comply with legal obligations, such as responding to subpoenas or government requests.

4. Cookies and Tracking Technologies

To enhance your experience and improve functionality, we may use cookies, web beacons, and other tracking technologies. Cookies help us remember your login details and personalize your interactions with the platform. You can disable cookies through your browser settings, but doing so may limit certain functionalities of our website.

5. Data Security

We use a variety of security measures to protect your information, including encryption and secure data storage protocols. However, please be aware that no online platform can guarantee 100% security, and we cannot ensure the absolute safety of your data.

6. Your Privacy Rights

You have the right to access, modify, or delete your personal information at any time. You can update your account settings directly or contact us if you need assistance. If you wish to opt out of promotional communications, you can unsubscribe through the provided link in our emails.

7. Retention of Data

We will retain your personal data for as long as necessary to fulfill our service obligations, comply with legal requirements, and resolve disputes. If you choose to delete your account or request data deletion, we will make reasonable efforts to process the request promptly, though some data may be retained due to legal or operational needs.

8. Third-Party Links

Our platform may contain links to third-party websites or services. Moverly is not responsible for the content, privacy practices, or security of these third-party sites. We recommend reviewing the privacy policies of any third-party services you interact with.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be posted on this page, and we will notify users of significant changes through email or a notice on our website.

User Responsibility and Communication Between Parties

Moverly is a platform that facilitates connections between users for moving and delivery services. Please note that:

1. User-Generated Content:
   All advertisements and service listings are created and posted solely by users. The content, accuracy, and validity of these ads are the sole responsibility of the users who create them. Moverly does not verify or endorse any ads, services, or claims made by users.

2. Independent Transactions:
   All bookings, communications, and transactions between users are conducted independently of Moverly. By using our platform, you acknowledge and agree that:

   • Moverly does not act as an agent, broker, or intermediary in any agreements or transactions between users.
   • Users are solely responsible for ensuring the legitimacy, safety, and compliance of their interactions and transactions with one another.

3. Compliance with New Zealand Law:
   Users must comply with all applicable New Zealand laws when using the platform, including those relating to privacy, consumer protection, and fair trading. Misuse of the platform, such as posting false or misleading advertisements, may result in account suspension and reporting to relevant authorities.

4. Privacy and Information Use:
   Users are responsible for using another user’s contact information responsibly and only for the purpose of facilitating the services described in the relevant advertisement. Any misuse of personal information may be reported to the New Zealand Privacy Commissioner.

5. Liability Disclaimer:
   Moverly is not liable for any disputes, losses, or damages arising from user interactions, transactions, or agreements. By using the platform, you accept full responsibility for your actions and decisions in engaging with other users.

We recommend all users exercise caution, verify the credibility of other users, and consider using written agreements to outline the terms of any transactions. For additional guidance, refer to our Terms and Conditions.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: [email protected]
Website: www.moverly.co.nz