Terms of Use – Moverly 

Moverly (“we”, “us”, “our”) operates exclusively as an online marketplace platform designed to connect Customers with independent Movers who offer moving, delivery, transport, and related services. We are not a moving company and we do not provide, manage, supervise, or carry out any moving or delivery work ourselves. All Movers who use the platform are completely independent service providers, and they are not our employees, representatives, agents, or subcontractors. By accessing or using this Website, creating an account, submitting a job request, or communicating through Moverly, you acknowledge and agree that Moverly acts only as a neutral digital platform. We are not a party to any agreement or interaction between Customers and Movers, and we do not control, influence, or guarantee any aspect of the services provided by Movers. If you do not agree to these Terms of Use, you must stop using the platform. These Terms may be updated or amended at any time by publishing a revised version on the Website, and continued use of the platform means you accept any changes.

For the purposes of these Terms, the “Website” refers to www.moverly.co.nz and any related services operated by us. A “Customer” refers to any user who posts a job request or seeks to hire a Mover, while a “Mover” refers to an independent third-party provider who offers services directly to Customers. A “Booking” refers to any agreement entered into directly between a Customer and a Mover after a job is accepted. Moverly has no involvement in the negotiation, acceptance, pricing, performance, payment, communication, or completion of any Booking. All information exchanged between Customers and Movers, whether job details, pricing, timing, or other communication, is solely between those two parties. We do not verify the accuracy of information provided by either party, and we make no warranties regarding reliability, suitability, qualifications, legal compliance, insurance coverage, or performance of any Mover.

Movers who use the platform are fully responsible for their own business operations, including GST registration, invoicing, taxation, staff employment, licensing, equipment, health and safety practices, and compliance with all relevant New Zealand laws. We do not audit, manage, or supervise their business activities, nor do we guarantee that a Mover is insured, experienced, or capable of completing a job safely or professionally. Customers are solely responsible for conducting their own checks or asking for proof of insurance, experience, or certifications before proceeding with any Booking. Any disputes, losses, damages, delays, insurance claims, cancellations, payment issues, or service complaints must be resolved directly between the Customer and the Mover. Moverly does not mediate disputes, does not handle claims, and does not provide compensation for any event arising from a Booking.

The Website allows Customers to post job details and Movers to view and accept available jobs. We do not guarantee that a job will receive responses or be accepted by a Mover. We also do not guarantee the accuracy of listings, uninterrupted platform access, or error-free functionality. All content on the Website is provided “as is” without warranties. Users are responsible for ensuring all information they submit is accurate, lawful, and not misleading. We may remove or restrict access to any User or content that violates these Terms, breaches legal requirements, or poses risk to other Users or the platform; however, we are not obligated to monitor all activity.

Customers acknowledge that all risk associated with moving, transport, or delivery services lies with the Mover performing the job. Any property damage, item loss, delays, miscommunication, injury, or service failure is solely the responsibility of the Mover. Customers must ensure they provide correct addresses, access details, packing requirements, parking instructions, and any other relevant information directly to the Mover. High-value, fragile, oversized, or specialty items are transported at the Customer’s own risk unless separate insurance is arranged directly with the Mover or an external insurer. Moverly does not provide insurance, does not arrange insurance, and is not liable under the Consumer Guarantees Act 1993 because Moverly does not supply services to Customers—the Mover does.

Reviews or ratings posted on the Website reflect personal opinions only. We may remove reviews that contain threats, harassment, hate speech, or obviously false information, but we do not edit genuine User feedback or guarantee its accuracy. We are not responsible for any reputational impact resulting from reviews or ratings.

All intellectual property on the Website, including text, layout, images, branding, and design, is owned or licensed by Moverly and may not be copied, reproduced, or used for commercial purposes without written permission. Access to the Website may be suspended or restricted for maintenance, updates, technical issues, or security reasons.

By using the platform, Users agree that Moverly has no liability for any direct or indirect loss, damages, claims, costs, delays, personal injury, property damage, economic loss, or reputational harm arising from any interaction between Customers and Movers. Movers agree to indemnify and hold Moverly harmless from any claims, legal actions, damages, or losses arising from their conduct, business activities, misrepresentations, service performance, or legal non-compliance. Customers acknowledge that Moverly has no control over and no responsibility for the service they receive from any Mover.

For any questions regarding these Terms of Use, you may contact us at quote@moverly.co.nz